Terms and Conditions

Last updated: 20 September 2026

These are the terms on which we let Carlingford Heights. Making a booking means accepting them, so please read them before you send your dates.

1. Who these terms are between

They are between you, the person making the booking, and Carlingford Heights, Mountain Park, Commons, Carlingford, Co. Louth, A91 X250, Ireland.

If you are booking for a group, you are booking on behalf of everyone in it. You must be eighteen or over, you must be one of the party staying, and you are responsible for making sure everyone with you knows and keeps to these terms.

2. Making a booking

Send us your dates through the booking form or by email. We will come back to you on whether the house is free and what the stay comes to.

A booking is not confirmed, and your dates are not held, until we have your deposit and have sent you a written confirmation.

3. Prices and payment

The price is for the house, not per person. One booking takes all six bedrooms. The rates, the booking deposit and the damage waiver are the ones shown on our booking page at the time you book, and bank holiday periods carry a higher rate as set out there.

• The deposit comes off the total.
• The balance is due when you arrive.
• If you are booking within four weeks of arrival, the full amount is payable up front.
• The damage waiver is payable as part of the booking and refunded after you leave, as set out in section 8.

We will tell you how to pay when we confirm.

4. Minimum stay

The minimum stay is two nights. There is no maximum.

5. If you cancel

• The booking deposit is non-refundable.
• If you cancel with less than four weeks notice, the balance is non-refundable as well.

We recommend you take out travel or cancellation insurance.

Because we are letting accommodation for specific dates, the fourteen-day cancellation right that applies to most things bought online does not apply to a booking here. The terms above are what govern cancellation.

6. If we have to cancel or change something

We will only cancel or move a confirmed booking if we have to — for example because of damage to the house, a failure of an essential service, or something outside our reasonable control. If that happens we will tell you as soon as we can and offer you alternative dates or a full refund of everything you have paid, including the deposit. That is the limit of what we owe you in that situation.

Things outside our control. Neither of us is responsible to the other for failing to do what these terms require where the cause is outside our reasonable control — severe weather, fire, flood, a power or water failure affecting the area, or a public health restriction, for example.

7. Arrival, departure and the number staying

• Check-in is between 4pm and 6pm.
• Check-out is before 12 noon.
• If you need either time moved, ask at least seven days before arrival and we will do our best to accommodate it.
• The maximum is twenty guests, set by safety regulations including fire escape provision. The number agreed in your booking must not be exceeded.

If the number staying exceeds what was agreed, we may end the stay immediately and without refund, and you will be responsible for any loss or damage that results.

8. The damage waiver

The damage waiver is refunded after you leave. We draw on it only for:

• loss or damage, charged at replacement cost against the inventory left in the guest pack;
• cleaning beyond the normal turnaround, at €25 an hour; or
• specialist sanitising, at €50 an hour.

Anything above the amount held is payable on request. We have five working days after your departure to make a claim against it; after that the full amount is returned to you.

9. Using the house

• Smoking is not permitted inside.
• Pets are not permitted.
• Noise. There are houses close by, so the lodge is not suitable for noisy late-night parties. If we get complaints from neighbours or other guests, you will be asked to leave.
• Caterers and entertainers. If you want to bring in caterers, entertainers or any other service during your stay, tell us first and get our agreement. Anything likely to bring the lodge into disrepute will not be permitted.

Please treat the house as you would your own, and leave it as you found it.

10. Your belongings

Carlingford Heights is not responsible for lost or stolen property. Anything left behind is kept for one month and then donated to St Vincent de Paul.

11. Our responsibility to you

We are responsible for loss or damage you suffer that is a foreseeable result of our breaking these terms or of our failing to use reasonable care and skill.

Nothing in these terms limits or excludes our liability for death or personal injury caused by our negligence, for fraud, or for anything else that the law does not allow us to limit or exclude.

We are not responsible for loss or damage that was not foreseeable, for anything done by you or by anyone in your party, or for events outside our reasonable control.

You are responsible for any loss or damage caused by you or by anyone in your party during the stay.

12. If something is wrong

Tell us while you are here, so we have the chance to put it right. Speak to Catriona, who looks after bookings and meets guests at the house, or email info@carlingfordheights.com.

If we cannot sort it out between us, you can contact the Competition and Consumer Protection Commission, the consumer body in Ireland.

13. Your information

What we do with the details you give us when you book is set out in our Privacy Policy.

14. Law

These terms are governed by the law of Ireland, and the Irish courts have jurisdiction over any dispute arising from them. Nothing in these terms affects your rights as a consumer.